Andrea Zgodavová, Markéta Lajczyková
Evaluation of quality and effectiveness of the geological services using CEDAC Method
Číslo: 1/2018
Periodikum: Acta Montanistica Slovaca
Klíčová slova: Quality, Effectivity, Evaluation, Geological service, Key Project Success Indicator, Brainstorming, CEDAC, Improvement
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Anotace:
The paper deals with the development of the case-specific model for evaluation of quality and effectiveness of service provision and its
systematic improvement. The modified version of the CEDAC (Cause-and-Effect Diagram with the Addition of Cards) method was applied
for this purpose in the organization providing services in the field of environmental geology, and the EGEOS-PSI (Environmental Geology
Service – Project Success Improvement) model was developed, which uses indicators of quality and effectiveness of the environmental
geology services provision. The research was based on the case studies analysis of the existing projects in the organisation where
preconditions of the effects (causes) on the project results were studied. Brainstorming was used to identify all the possible criteria (causes)
affecting quality and effectiveness of the provided services and define the related KPSI (Key Project Success Indicators) for all the criteria
while their importance was taken into account. The application of the proposed model enables to identify weaknesses in the processes of
geological service provision and define effective improvements on the base of the results of quality and effectiveness evaluation. The
proposed model can be applied in organisations providing services in the field of geology or other project organisation in order to improve
their processes and project results while characteristics of individual services need to be taken into account in defining criteria and
indicators of quality and effectiveness
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systematic improvement. The modified version of the CEDAC (Cause-and-Effect Diagram with the Addition of Cards) method was applied
for this purpose in the organization providing services in the field of environmental geology, and the EGEOS-PSI (Environmental Geology
Service – Project Success Improvement) model was developed, which uses indicators of quality and effectiveness of the environmental
geology services provision. The research was based on the case studies analysis of the existing projects in the organisation where
preconditions of the effects (causes) on the project results were studied. Brainstorming was used to identify all the possible criteria (causes)
affecting quality and effectiveness of the provided services and define the related KPSI (Key Project Success Indicators) for all the criteria
while their importance was taken into account. The application of the proposed model enables to identify weaknesses in the processes of
geological service provision and define effective improvements on the base of the results of quality and effectiveness evaluation. The
proposed model can be applied in organisations providing services in the field of geology or other project organisation in order to improve
their processes and project results while characteristics of individual services need to be taken into account in defining criteria and
indicators of quality and effectiveness