Implementation of Quality Management System in the NSI of Serbia – Success Stories and Future Plans

Nataša Cvetković, Miodrag Cerovina

Implementation of Quality Management System in the NSI of Serbia – Success Stories and Future Plans

Číslo: 1/2019
Periodikum: Statistika

Klíčová slova: Quality management, metadata, standardization, IST

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Anotace: During the last several years the Statistical Office of the Republic of Serbia (SORS) made significant efforts in order to introduce quality management system. Information and knowledge about different quality issues are continuously being spread through the intranet portal on quality. User and staff satisfaction surveys have already being implemented for a number of years. Documentation system for quality management, based on ISO 9001 standard, has been introduced, as well as system for producing reference metadata and quality reports (RZSMETA). Standardization of the production process started in the SORS many years ago, in connection with introduction of Integrated Survey Technology (IST). Completely designed and developed in the SORS, IST has become regionally recognized data integration concept supporting several phases of statistical production process (build, collect, process and analyse). It is a challenge now how to efficiently

use these comparative advantages in order to build general metadata system as a precondition for further improvement of statistical process and product quality.